Family Guardian Financial LLC

Privacy Policy

This Privacy Policy explains how Family Guardian Financial LLC (“we”, “us”, “our”) collects, uses, and protects information when you visit https://www.familyguardianfinancial.com/home or communicate with us, including by SMS.​

Information We Collect and Use

We may collect your name, phone number, email address, mailing address, and case or claim details when you submit a form, request a consultation, or contact us. We use this information to evaluate and process surplus-fund or related claims, contact you about your inquiry, send reminders and updates, and improve our website and services.​

SMS Communications

If you provide your mobile number and consent on our forms, you agree to receive text messages from Family Guardian Financial LLC about surplus funds, property alerts, appointment reminders, order or case updates, and related services. Required consent language includes:​
“I consent to receive occasional promotional text messages from Family Guardian Financial LLC at the phone number provided. Frequency may vary. Message & data rates may apply. Text Help for assistance, reply STOP to opt out.”
“I consent to receive non-marketing text messages from Family Guardian Financial LLC about my order updates, appointment reminder, etc. Frequency may vary. Message & data rates may apply. Text Help for assistance, reply STOP to opt out.”​

You can cancel SMS at any time by texting “STOP” to the number that is messaging you; after you send “STOP,” we will send a confirmation SMS and you will no longer receive SMS from us. For help, reply “HELP” or contact us at [email protected] or +18324331845. Message and data rates may apply, frequency may vary, most major U.S. carriers support the service but are not liable for delayed or undelivered messages, and you must be at least 18; we follow TCPA and CTIA guidelines.​

Cookies and Tracking

Our website uses cookies to enable core functionality, remember preferences, analyze traffic, and enhance your experience. By using the site, you agree to the use of cookies as described in our Privacy Policy at https://www.familyguardianfinancial.com/privacy-policy; some third parties we use may also set cookies under their own policies.​

Sharing and Security

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Limited sharing with subcontractors is permitted only for essential services (such as customer service), and under strict confidentiality requirements. Opt-in data and consent information related to text messaging will never be disclosed to any third party.

We do not sell your personal information. We may share it with attorneys, professional partners, service providers, or relevant government or county offices as needed to evaluate or process your claim, under appropriate safeguards. We use reasonable security measures to help protect your information, though no method of transmission or storage is completely secure.​

Your Choices and Changes

You may update your contact details by reaching out to us and may opt out of marketing SMS at any time as described above. We may update this Privacy Policy periodically; your continued use of the site after changes are posted means you accept the updated policy.​

Contact

For questions about this Privacy Policy or our data practices, contact:
Family Guardian Financial LLC
[email protected]
+18324331845
200 Fox Road San Marcos, TX 78666​